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Legal Notices



Those conditions are only effective for the direct booking from the hotel (by phone or mail). For the online bookings, please check the conditions of reservation and cancellation from the website on wh ich you booked your room.

Article 1 – Réservations

1) From the 15 th of June to the 15 th of September, weekends from April to September (exc ept 15 th of June to 15 th of September),bank holiday weekends, or Events: The booking is guaranteed by a deposit of the amoun t as follows:

  • 1 night: 100% deposit requested at the time of reservation
  • 2 nights: 50% deposit requested at the time of reservation
  • 3 nights: 1 st night in a deposit requested at the time of reserv ation 4 nights or more: 30% deposit requested at the ti me of reservation

2) Other periods:

We will request a credit card number as a guarantee . A payment authorisation request will be made usin g the card details but no deposit will be charged on it.

Payment methods

Deposits can be paid by: Credit cards: Visa, MasterCard (16 numbers, expiry date, 3-digit number on the back of the card) American Express cards (15 numbers, expiry date, 4 -digit code on the front of the card) Bank transfer To save time, why not book by phone using your cre dit card

Changes to and cancellations of bookings

At the reception of the deposit payment, reservatio ns become definite; any changes of the dates and/or the number of guests must be notified by writing (post, e-mail or fax) and will only be possible onc e the hotel has given its agreement.

During the stay: for any interruption or reduction of stay for any r easons, the nights cancelled will be charged in ful l, all bookings is due in its entirety . In the case where the nights cancelled are booked back , the hotel may make the refund of the rate resold

Cancellation Policy

Weekends from the 15 th of June to the 15 th of September (except form the 15 th of June to 15 th of September) and bank holiday weekends:

Cancellation free of charge until 5 days before you r arrival, at D-5 the deposit is kept by the hotel.

Exemple: Booking for the 10th of June, cancellation free of charge until the 5th of June.

In case of partial cancellation at D-5, the deposit will cover the cancelled nights.

From the 15 th of June to the 15 th of September, or Events:

Cancellation free of charge until 15 days before yo ur arrival, at D-15 the deposit is kept by the hotel.

Exemple: Booking for the 20th of July, cancellation free of charge until the 5th of July at noon.

In case of partial cancellation at D-15, the deposi t will cover the cancelled nights.

Other periods:

Cancellation free of charge until noon the day befo re your arrival, beyond this delay the first night is charged on the credit card.

Exemple: Booking for the 25 th of March, cancellation free of charge until the 24 th at noon.

No-show:

If no contact is made by the client 24 at 10 a.m. t he day after the arrival date, the reservation will be cancelled automatically and the total amount of the booking will be charged on the credit card.

Cancellation insurance

We recommend that you take out the cancellation ins urance coverage that we provide. It costs:

  • 10 € for stays of one or two nights (per room book ed)
  • 20 € for stays of three nights and over (per room booked)
  • 40 € for stay longer than 10 nights (per room book ed)
  • 60 € for a stay over 20 nights (per room booked)

This insurance permits you the refund of your depos it, less a 15 € administration fee. At the latest we must be notified of cancellations at 8 am French time on the planned arrival date. The cancellation insurance applies to the following reasons for cancellation:

  • Accidents, illness, or death of the insured person and of the spouse, ascendants and descendants ther eof;
  • If the insured person or the spouse thereof is mad e redundant subsequent to the reservation;
  • Serious damage affecting the main residence (fire, water damage, theft, natural disasters);
  • Travel problems (train or plane) relating to a str ike, mechanical problems or an accident.

To be admissible, the cancellation of the stay must be notified by registered post and include documen tary evidence that relates solely to the reasons as listed above.

Cancellation insurance must be paid for at the same time as the deposit. We will send you a confirmati on note regarding the reservation and the insurance (by post, e-mail or fax). No cancellation insurance coverage may be taken out once the reser vation has been confirmed.

Réclamation

In case of no satisfactory answer given by the Rese rvation Service after a period of 15 days, the clie nt can ask for the Mediator of Tourism and Travel on the following website : www.mtv.travel


12 promenade Clémenceau – 85100 LES SABLES D’OLONNE

Tel : +33 (0)2 51 32 01 71 Fax : +33 (0)2 51 21 6 1 00

info@hotel-lesrochesnoires.com    www.hotel-lesrochesnoires.com